11 NCAC 04 .0420 WRITTEN CONFIRMATION OF ORAL AGREEMENTS

(a) If an insurer, by telephone or otherwise, accepts liability or advises a claimant to have damaged property repaired
with the understanding that the insurer will pay or reimburse the claimant, the insurer shall, if requested by the
claimant, promptly confirm the understanding in writing. Such writing shall clearly state the responsibility a s s u m e d by
the insurer for payment of incurred costs.
(b) If so requested by the claimant, the insurer or its representative shall confirm in writing all other oral agreements
between itself or its representative and the claimant.

History Note: Authority G.S. 58-2-40; 58-3-100; 58-63-15;
Eff. December 15, 1979.